The GNC Gold Card Programme (“Programme”) is operated by General Health Development Limited (“GNC”, “we”, “us”, “our”), operating the Retail Outlets (as defined below). Your participation in the Programme is governed by these GNC Gold Card Programme Terms and Conditions (“Terms and Conditions”). By applying for membership of the Programme, you agree that you have read and understood these Terms and Conditions and agree to be bound by the terms herein.
1. Definitions
1.1 In these Terms and Conditions, the following words shall be construed as follows:
A. “Gold Card Service Hotline” means GNC customer service hotline at (852) 2299 3390, or such telephone number as notified by us from time to time.
B. “Gold Card Website” means our website located at https://gncgoldcard.com.hk or such website as notified by us from time to time.
C. “Member” means a registered member of the Programme.
D. “Membership Card” means the membership card issued to you for enjoyment of benefits upon your successful registration with the Programme.
E. “Mini Card” means the supplementary card(s) provided with the Membership Card.
F. “GNC Membership Card” means the membership card and Mini Card issued to you for enjoyment of benefits upon your successful registration with the Programme.
G. “Third Party Service Providers” means third party service providers working with us and/or engaged by us to provide services including (i) data collection; (ii) customer database management and (iii) customer contact; and (iv) secure data disposal services, including personal data.
H. “Our Business Partners” means any merchant(s) that may be invited to join the Programme from time to time.
I. “Retail Outlets” means GNC specialty stores, counters and point of sales in Hong Kong and Macau operated by GNC and/or our Partner and/or other third party(ies) designated by us from time to time (including Mannings stores).
J. “Excluded Items” means “CWG”, “Today’s Special” items, fixed price items, range discount, gift vouchers, gift cards, counters/pharmacy counter products, stamp redemption items, EPS Easy Cash, Octopus card value-adding services and the plastic shopping bag charging or any other items as determined by GNC from time to time.
K. “GNC products” mean for the purpose hereunder, those GNC products at the Retail Outlets or such other products as determined by GNC.
L. “Partner” means Dairy Farm Company, Limited Macau Branch. “GNC”, “we”, “us”, “our” also include our Partner, where applicable.
M. “GNC Gold Card Day” means any day as designated by GNC from time to time nm.
2. Application of the Terms and Conditions
2.1 These Terms and Conditions form an agreement between you as a Member and GNC. These Terms and Conditions may be amended from time to time without prior notice to you.
2.2 From time to time our Business Partners may be invited to join the Programme in order to offer you more rewards and targeted offers.
3. Membership application
3.1 In order to be registered as a Member, applicants must: (i) spend on GNC products a minimum amount of Hong Kong dollars or other currency as specified by us from time to time, being the net purchase amount spent on GNC products excluding the Excluded Items offered by the Retail Outlets or any products or services offered by Mannings stores or any third party(ies) and all sums of discounts shown on the sales slip/invoice (“Transaction Amount”), in one purchase at one of the Retail Outlets (“Initial Purchase”) as determined by us upon presentation of a single sales slip/invoice of the Transaction Amount or by payment of the membership fee as determined by GNC from time to time; (ii) complete all mandatory fields in the GNC Gold Card online application form provided by GNC on the applicant’s mobile device; and (iii) submit the application form. We reserve the right to modify the Transaction Amount and/or the membership fee at any time without notice.
3.2 Applicants must be 18 years or above.
3.3 You warrant and represent that the information provided in the application form is true, accurate and complete.
3.4 You agree to notify us immediately upon change of any of your details submitted to us in the application form. To the extent permitted by law, we shall not be liable for any claim, demand, liability or action resulting from your omission, neglect and/or failure to supply us with your updated information and the accuracy and completeness of those data.
3.5 The information you provide us when you register as a Member, will help us to provide you with carefully selected offers that may be of interest and value to you. For details of the way that we may use your personal data (“Personal Data”), please refer to our Privacy Policy and Personal Information Collection Statement located at Gold Card Website.
3.6 Each Member will be issued with one (1) Membership Card and one (1) Mini Card. These cards offer exactly the same functions and are linked to one single account.
3.7 Members can enquire about their membership 40 days after they have enrolled in the Programme.
3.8 We have the absolute discretion to refuse and/or revoke registration of any applicant and to terminate and/or cancel the registration of such applicant for any reason whatsoever.
3.9 If products bought as part of the Initial Purchase are returned or refunded after you have received your GNC Membership Card, resulting in the Initial Purchase not meeting the Transaction Amount, your membership will be cancelled and you will be required to return your GNC Membership Card.
4. The Programme, rewards and special offers
4.1 The Programme is a rewards programme provided by us. Offers, services and terms and conditions may be varied from time to time. Please visit GNC Official Website (https://gnclivewell.con.hk) for details on the latest promotional offers.
4.2 In addition to your GNC Membership Card, you may be required to present other identification for verification of your identity when you use your GNC Membership Card.
4.3 Benefits will be governed by the rules applicable to a specific promotion, and will expire after the end of that promotion.
4.4 Members may enjoy discounts in the Retail Outlets on GNC Gold Card Day for the purchase of GNC products. For the avoidance of doubt, such discounts shall not apply to any products or services offered by Mannings stores or any third party(ies) unless GNC determines otherwise and the Excluded Items. The amounts/percentages of discount offered, the types of products to which the discount apply and the day(s) on which Members may enjoy such discount may be varied from time to time. You may go to the Gold Card Website for a list of the Retail Outlets and their locations that shall offer the promotion or discount and discount information for reference. For the avoidance of doubt, GNC has absolute discretion in the determination of which Retail Outlets shall offer the promotion or discount and their contents thereof.
5. Replacement of GNC Membership Card
We reserve the right to charge for a replacement fee of your GNC Membership Card.
6. Return or Cancellation of your Membership
If you return your GNC Membership Card (other than for reason that it is malfunctioning due to no fault of yours) or cancel your GNC Membership Card your membership will be terminated.
7. Limitation of Liability
7.1 By becoming a Member you acknowledge and accept that your participation in the Programme is at your own risk. We shall not be liable for any direct, indirect, incidental, consequential or punitive damage or for damages for loss of profit or revenue arising out of your involvement in the Programme or the use of your GNC Membership Card.
7.2 To the extent permitted by law, all information and materials provided in connection with the Programme are provided “as is” without any warranty of any kind either express or implied including but not limited to any implied warranties or implied terms as to title, quality, merchantability, fitness for purpose, privacy or non-infringement.
7.3 We assume no responsibility and shall not be liable (to the extent permitted by law) for any damage or injury arising: out of your participation in the Programme or your use of the GNC Membership Card; in connection with any rewards received in connection with the programme; or in connection with any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, interception of online communication, software or hardware problems (including without limitation loss of data or compatibility problems), theft, whether for breach of contract, tortious behaviour, negligence or, under any other cause of action.
7.4 Without prejudice to any other clauses of the Terms and Conditions, where permitted by law any liability that we may have to you in connection with the Programme including your use of GNC Membership Card and/or products and services which if in any event, our liability to any party cannot be excluded it will only be limited to the equivalent value of the discount the Member should have entitled in respect of that particular offer as we may determine in our absolute discretion.
8. Personal Data and information
8.1 In order for you to become a Member, it is necessary for you to provide us with your Personal Data marked as “mandatory” on the GNC Gold Card online application form. If you are unable or unwilling to provide us with complete and correct Personal Data, we may not be able to register you as a Member or provide you with certain of our services. It is optional for you to provide any Personal Data that is not marked as “mandatory”.
8.2 You expressly agree and acknowledge that your data (including the Personal Data) provided for the Programme shall be used to update your personal profile(s) in any of our rewards programmes. However, to the extent permitted by law, we will not be responsible for completeness and accuracy for such data update and you are thereby encouraged to check and update your personal profiles of the Programme and/or our other rewards programmes (if any) whenever necessary. All Personal Data shall be managed in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of the laws of The Hong Kong Special Administrative Region of The People’s Republic of China (“Hong Kong”) and the Macau Personal Data Protection Act (Law 8/2005) of the laws of The Macau Special Administrative Region of The People’s Republic of China and GNC’s Privacy Policy which is posted at Gold Card Website and any Personal Information Collection Statement specified on the GNC Gold Card online application form.
9. English Version Prevails
If there is any inconsistency or conflict between the English and Chinese versions of these Terms and Conditions, the English version shall prevail.
10. Governing Law
The Terms and Conditions shall be governed by the laws of Hong Kong, and GNC and the Member agree to submit to the exclusive jurisdiction of the courts of Hong Kong.
11. General
11.1 In the event that your GNC Membership Card is not used for a specified period of time as determined by us from time to time (currently being, 365 days), we will, for your own and our protection, deem your GNC Membership Card to be no longer in use and we may at our discretion deactivate your GNC Membership Card. You may need to re-apply for a new GNC Membership Card subject to the latest terms and conditions prevailing at the time of your re-application if you wish to rejoin the Programme.
11.2 At times the Gold Card Website and/or Gold Card Service Hotline may not be operational (e.g. due to nightly update batches, breakdown of communication networks, electricity networks, etc.), we will take all reasonable steps to ensure that the Gold Card Website and/or Gold Card Service Hotline will resume service as soon as reasonable practicable after the scheduled maintenance or breakdown.
11.3 Offers, benefits and GNC Membership Card are personal to an individual Member and cannot be transferred and/or assigned to any other person.
11.4 We may provide you with new services associated with your membership from time to time, and these new services will be governed by these Terms and Conditions in addition to any terms and conditions applicable to the specific services.
11.5 In the event that we plan to terminate the Programme, we shall give you at least three (3) months’ notice by display at the Retail Outlets (except point of sales operated by the third party(ies) designated by GNC), as well as on the Gold Card Website or through such other means/channels that GNC deems appropriate. Rewards not collected by the termination date will be forfeited and will not be refunded nor recoverable.
11.6 If you breach or we have reasonable ground to believe that you have breached these Terms and Conditions, we may suspend or terminate your membership and/or seek to recover any damages and losses to us and/or to our Business Partners and/or Third Party Service Providers arising from and/or in relation to your breach.
11.7 The GNC Membership Card shall at all times remain the property of GNC.
11.8 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of law, such invalidity and unenforceability shall not affect the remainder of the Terms and Conditions which shall continue in full force and effect.
11.9 If we do not act in relation to a breach of these Terms and Conditions, this does not waive our right to take action in respect of the said breach and any similar breach of the Terms and Conditions by you in the future.
11.10 Notwithstanding the Contracts (Rights of Third Parties) Ordinance of the laws of Hong Kong (“Ordinance”) and/or any comparable law in any jurisdiction, the Terms and Conditions are personal to and are made solely for the benefit of GNC and you and shall not create or give any rights to or purport to confer any benefits on any third parties whatsoever. The application of the Ordinance and/or any comparable law in any jurisdiction giving to or conferring on third parties the right to enforce any Terms and Conditions is expressly excluded and no Terms and Conditions are, or are intended to be, enforceable by any person not being a party to it. Notwithstanding the foregoing in this paragraph, third party rights under the Terms and Conditions shall be enforceable by DFI Retail Group Holdings Limited (“DFI Retail Group”) and/or an entity which, as at the time of enforcement, is a direct or indirect wholly-owned subsidiary of DFI Retail Group in accordance with the Ordinance and/or any comparable law in any jurisdiction. The rights of the parties to terminate, rescind, or agree any amendment, waiver, variation or settlement under or relating to the Terms and Conditions, are not subject to the consent of any third party (including DFI Retail Group and/or any of the wholly-owned subsidiaries at all times).
11.11 GNC has the absolute discretion to make changes to any of these Terms and Conditions from time to time without prior notice to you. A copy of the latest version of these Terms and Conditions is available on the Gold Card Website.
@2023 General Health Development Limited. All rights reserved.

We value your privacy and want to be transparent with why we collect your personal information, including without limitation to your name, gender, month of birth, age group, telephone number and email address (“Personal Information”).

If you access or use this website (https://gnclivewell.com.hk) (which we will refer to as “Site”) or apply for a reissuance of your existing GNC Gold Card membership (“Membership”), then you are deemed to have agreed to this Personal Information Collection Statement (“PICS”). This Site is owned and operated by General Health Development Limited, the data user and an affiliate of DFI Retail Group Holdings Limited (“DFI Retail Group”). You must be at least 18 years old to use this Site.

What do we collect?
It may be necessary for you to provide us with certain personal data in order for you to use our Site. For example, we collect your personal data when you apply for a reissuance of your Membership, browse the Site, seek consultations or communicate with us through applications or social media and when you send us emails. We will let you know when such data is essential. All other personal data is up to you to provide or not, as you prefer.

How do we use your information?
We will use your personal information to:

1. administer and maintain your Membership and provide customer support (e.g. update your account, verify your identity, create a single profile about you by combining your personal data already held by us, or any affiliates of DFI Retail Group, maintaining, updating, administering and processing a record of your activities on this Site and your purchasing activities in our retail outlets, complete any transactions including processing or facilitating payments, send you updates about new features and benefits, communicate with you, and provide consultation services to you);

2. in accordance with Section 9 of the Privacy Policy, provide you with marketing and promotional materials if you choose to receive them, create personalized communications tailored to your interests and preferences, and provide you with the best possible customer experience;

3. improve our operations through various means, such as the use of data analytics tools, research, surveys and feedback forms; this will enable us to enhance our services or products, develop new features and benefits, and assess and amend business, marketing and strategic operations and plans; and

4. investigate or handle any incidents, claims or disputes, defend or bring any claims or actions, or comply with applicable law or any requests from any regulatory authority, court or government agency.

Who do we share your information with?
To fulfil any of the above purposes, we may share your personal data with our Partner The Dairy Farm Company, Limited – Macau Branch, our DFI Retail Group members, professional advisors, any DFI Retail Group members’ service providers, and regulatory authorities, courts and other governmental agencies. The service providers process personal data on our behalf to help us administer and operate this Site, conduct data analytics, aggregate and anonymise personal data, or carry out any of the above purposes. We may also share your personal data with any third party in connection with a merger, acquisition, consolidation, restructuring, sale of assets, financing or any similar scenarios. However, we will not share your personal data with any third party for them to send you any direct marketing materials regarding their own products or services.

Your rights
You have the right to request access to and correction of your personal data held by us at any time, by sending an email to our Data Protection Officer at [email protected].